Terms & Disclaimers

Fuel Pricing & Payment
  • Fuel is billed based on the actual gallons dispensed at the time of delivery, calculated at the current local market rate plus a delivery fee.

  • At booking, a temporary authorization hold is placed on your card (typically $100–$150, depending on vehicle type). This is not a final charge.

  • After delivery, you are charged only for the actual gallons dispensed plus the delivery fee.

  • Any unused portion of the authorization hold is released by your bank within 3–5 business days. Processing times may vary by financial institution.

Unattended Deliveries
  • For unattended fueling, a valid card authorization must be in place before delivery.

  • By booking unattended service, you authorize Roll & Fill to access your vehicle/equipment fuel tank and complete the delivery without your presence.

  • Roll & Fill is not responsible for delays or cancellations caused by locked, obstructed, or inaccessible tanks.

Customer Responsibilities
  • Customers must ensure vehicles/equipment are legally parked, safe to access, and located at the address provided in the booking.

  • Fuel caps must be accessible. Roll & Fill will secure caps after fueling but is not responsible for pre-existing conditions or leaks.

  • Any misrepresentation of vehicle/equipment type, fuel type, or location may result in cancellation and applicable fees.

Cancellation Policy
  • Cancellations must be made at least 2 hours before the scheduled delivery time.

  • If Roll & Fill arrives and is unable to complete service due to customer-related issues (locked tanks, inaccessible vehicle, incorrect address), a minimum service fee may apply.

  • If Roll & Fill cannot complete service due to operational issues under our control, no charges will apply.

  • Roll & Fill is not liable for cancellations caused by weather, traffic, or other conditions beyond our control.

Fleet & Marine Services
  • Fleet and marine clients may qualify for recurring billing or invoicing arrangements. Additional terms may apply.

  • Standard unattended fueling terms and customer responsibilities still apply unless otherwise agreed in writing.

Liability Disclaimer
  • Roll & Fill is not responsible for damages caused by faulty fuel systems, pre-existing leaks, or misuse of delivered fuel.

  • Roll & Fill assumes no liability for delays caused by weather, traffic, or other external conditions.

  • By booking service, the customer agrees to these terms and authorizes Roll & Fill to dispense fuel on their behalf.

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